Staff
Alberto Ruiz
Sales and Leasing Consultant
Ariel Gonzalez
Sales and Leasing Consultant
Modesto Fernandez
Sales and Leasing Consultant
Francisco De La Terga
Sales and Leasing Consultant
Alexis Silva
Sales and Leasing Consultant
Frank Pena
President/Dealer Principal
Willie Perez
Service Manager
Alfredo Sicre
Sales and Leasing Team Member
Hector Mota
General Sales Manager
Franklin Arrufat
Service Advisor
Pedro Curiel
Sales and Leasing Consultant
Pedro Dean
Sales and Leasing Consultant
Omar Rodriguez
Finance Manager
Julio Bonetti
Parts Manager
Rodney Arias
Sales and Leasing Consultant
Gelson Gomez
Sales and Leasing Consultant
Carlos Medina
Service Advisor
Karina Nogueras
Service Advisor
Santiago Serrano
Service Advisor
Alexander Tulin
Finance Manager
Daniel Alvarez
Sales and Leasing Consultant
Lazaro Cordero
Service Technician
Lazaro Lemos
Finance Manager
Carlos Ortega
Sales and Leasing Consultant
Kenny Vazquez
Vehicle Exchange Program Manager
Kimberly Wendell
BDC Director
David White
Director
Chase Adrover
BDC Agent
Manny Agosto
Sales and Leasing Consultant
Alex Bermudez
BDC Agent
Edwin Castillo
Sales Manager
Pedro De La Cruz
Sales and Leasing Consultant
Salvador Diaz
Sales and Leasing Consultant
Reinaldo Gonzalez
Sales and Leasing Consultant
Andy Leon
Sales and Leasing Consultant
Gian Franco Molina
Sales and Leasing Consultant
Ricardo Morantes
Sales and Leasing Consultant
Alberto Navarro
Sales and Leasing Consultant
Laz Rodriguez Jr
BDC Agent
Willaim Soloranzo
BDC Agent
Alberto Ruiz
Sales and Leasing Consultant
May 01, 2020
Very professional and efficient sales and financing team....
Very professional and efficient sales and financing team. Every employee was very cordial and helpful. The product selection and availability was very good. Great experience
Feb 27, 2020
I dont recommend not body to buy a car in this Hyundai. I...
I dont recommend not body to buy a car in this Hyundai. I had an Elantra 2017 ( lease) and now I have 2019 Sonata with 7664 miles. My car had a problem for 3 consecutive times and they had to rent me a car for 8 days and when I went ro return the rent car they charge me $200 because Pomtakin said that they do not pay for the insurance of the car. I try to explain MR Franklin ( manager) that how its possible that if I am paying for a new car (lease)why do I need to pay the $200 that is not my foul that the car came defective .However, while I went to pick up my car and I noticed that my tank had 1/4 on gas and I left it with more than 1/2. I ask the manager called Franklin and he told me that they had to try the car after they fix it to see how it was working that they just drove 60 miles and that they they were not suppose to left the tank as it was when I left it( most stupid thing I ever heard ) . so they used my lease miles and not even leave my tank like it was? . Just filled a complain with the Hyundai headquarters. I recommend you to do it too.
Jan 28, 2018
Great Service
I had a great experience with Alberto Ruiz, he’s very professional and courteous but above all great customer service . He will do his best to help you
Dec 27, 2017
Clienta Feliz
Estoy bien feliz con la compra de mi Tucson, les agradesco a todos en Potamkin por hacer el processo facil, rápido, y al mejor precio. Muchísimas Gracias!!
Dec 21, 2017
Great Customer Service
Alberto Ruiz was one of the most professional people and met up with high expectations. I will definitely will be coming back as a returning customer, also will recommend others to go to Hyundai for great and fast service.
Ariel Gonzalez
Sales and Leasing Consultant
Feb 11, 2020
My husband’s co-worker referred us to Ariel, So far this...
My husband’s co-worker referred us to Ariel, So far this is our second lease with him, he is a great sales consultant, very knowledgeable, friendly, personable. My husband and I are very happy with our new Tucson! Choose Ariel as your sales consultant you will not be disappointed!
Jan 11, 2019
Thankful
Very satisfied with his service, he has always treated us like family. Prompt to help and answer questions. He made our first experience with Hyundai a good one.
Dec 21, 2017
Elantra
Todo bien.muy buena rxperiencia el carro es perfecto y buena economia. Ha sido una fran experience. Dos familiares mio quieren comprar tambien. Esto esta demaciado largo. La proxima no lo hago
Nov 30, 2017
Best Experience Ever
The best experience I’ve ever had. Ariel was incredibly respectful but very down to earth and friendly. Truly exceeded my expectations, and did his best to ensure I got the car I wanted at the most reasonable price possible! Anyone who will listen will absolutely receive a glowing recommendation from me to visit Potamkin Hyundai! Thank you so much for my new car! I love it!
Nov 21, 2017
Perfect
Desde k arrive a Potamkin Hyundai fue tratada excelente, fui recomendadda popr mi prima y el mismo vendedor me atendio, vusco el color deseado y el carro k yo queria, fue todo el tielpo positive mi experierncia, y estamo muy contentos con el carro
Modesto Fernandez
Sales and Leasing Consultant
Apr 24, 2020
The best car dealership, the excellent attention from the...
The best car dealership, the excellent attention from the phone call offering services from Mr. Modesto Fernandez, passing through the General Manager, Credit Manager and all the staff.
Oct 12, 2017
Professional service
I came to this dealer without any decision to buy yet and with some other options in had and thanks to the professional job of the personnel I was satisfied with my purchase. I strongly recommend it.
Sep 28, 2017
Great purchasing experience!
I'm really satisfied with the service provided by my sales representative. I will definitely come back in the future and recommend this dealership to everyone interested on being a car.
Jul 13, 2017
Good purchase experience
I came to Potankin with an offer of the dealer where I made the previous lease. Modesto Delgado make me an offer and said he would beat any offer of another dealer. When I said I would go to the competition to compare the offers, he showed confidence and did not push me too much to stay at Potamkin like other salespersons use to do in an annoying way. I went to the other dealer and the end of the day returned to Potankin because Modesto really offered me the best deal.
Jun 26, 2017
Great Service
Modesto was great at helping us. William recommened 100%. He was very profesional and knowledgable. He helped us to get the best deal. I am very happy with my purchase. Thank You to everyone at Hyundai dealer.
Francisco De La Terga
Sales and Leasing Consultant
Mar 26, 2020
Fue una atencion muy profesional y personalizada la que...
Fue una atencion muy profesional y personalizada la que recibimos del Sr. Francisco, el manager y el financista. Mi esposa y yo ;e deseamos muchos exito
Aug 28, 2019
The number one fraudulent company potamkin Hyundai
About 4 month ago I did a trade in for a new Tucson we did the process and gave the down payment and after the first month we receive a later from the loaner state ting that the negotiations didn’t go as plan because the finance personnel didn’t send the paystubs to the bank so the transaction was decline and they didn’t pay off my trade in like they had said and signed paper work saying that they were going to pay the bank for the trade in value ntn happened after 4month of contacting hector Mota his staff just kept on giving us the run around and they had sold my trade in to action and there proof of u go to the back of the building u could see how many cars that people trade in go straight to auction without even paying of the loan. After 4 moth they still can’t find my trade in this dealer is a joke and the staff too pls do not do business with this people or this dealer. Don’t recommend to even put foot in this dealer they all lie
Aug 27, 2019
fraud
Shady business from the sales to fiance personnels don't recommend to do any business with this dealer. Very shady place especialy the sales and fiance Francisco De La Terga Carlos Mangual Daniel Varacca Hector Mota
Dec 19, 2017
Great buying experience
This is the best staff in the world! Can’t wait to share my experience with everybody it was amazing!!! Francisco my salesperson was great and Brigitte the finance manager was amazing!!!
Nov 01, 2017
excelent
Francisco de la Terga is very frendley person and he help you with everythings you need. I recomemded him if you go to buy a new car.
Alexis Silva
Sales and Leasing Consultant
Oct 27, 2017
Awesome service!
Great dealership, always knows what they’re doing. This is the second car I buy here and they were able to hook me up with a deal
Oct 26, 2017
Excellent
Great profesional good Service the employee Was very professional ,and the service too I really recomend the dealer and Alexis Silva The girl who did my paper for the finance I don't remember her name. was very professional and explained everything
Sep 17, 2017
Excellent
Excellent experience, true professional. He was not agressive, treated me with respect and with patience. Alexis knew in detail all cars and listened to what I wanted, features etc. Was not pushy at all. I felt he truly had my best interests.
Aug 17, 2017
Great Job!
Lorenzo displayed a great job with excellent communication and interpersonal skills. He was professional and gave me opportunity for test drive! I love my Hyundai Sonata 2017. Great Job, Blessings to you. Tom.
Aug 11, 2017
Great service
Andy Gonzalez is amazing. He helped us twice with the purchase of our cars. He is extremely helpful and professional. We will forever be grateful with his service and his help. Thank you Andy.
Frank Pena
President/Dealer Principal
Mar 26, 2020
Fue una atencion muy profesional y personalizada la que...
Fue una atencion muy profesional y personalizada la que recibimos del Sr. Francisco, el manager y el financista. Mi esposa y yo ;e deseamos muchos exito
Nov 08, 2018
No Visitin este Dealer Eviten Incovenientes
Decidi cambia mi vehiculo VW por una Camioneta Tucson pero el dealer Potamkin Hyundai devolvio el Vehiculo 9 meses tarde y por cumpla de ellos tengo una factura de la compania de VW por 2057.00
Jul 22, 2018
HORRIBLE SALES SERVICE!!!
Dealerrater.com needs to put ZERO stars. Horrible service!! Was given three quotes on a Elantra Sport Premium and each time they were well over the national lease average!! AVOID AT ALL COST!!
Feb 16, 2018
Very good
A true young professional that did everything and more to accommodate us in our 3 Hyundai car. I was truly was surprised. Having sales pros like him are a asset.
Dec 27, 2017
Clienta Feliz
Estoy bien feliz con la compra de mi Tucson, les agradesco a todos en Potamkin por hacer el processo facil, rápido, y al mejor precio. Muchísimas Gracias!!
Willie Perez
Service Manager
Apr 11, 2020
The service was great and fast also professional, the...
The service was great and fast also professional, the cashier was friendly and helpful, it was an excellent experience, I recommend this dealer to other customers.
Nov 09, 2017
Great Customer Service
Thank you Willie Perez for taking such good care of me. Your customer service is the best and I also want to thank Eric. I had forgotten I had paid for a part and Eric went out of his way to call me and let me know Potamkin Hyundai was refunding me the money for the part. Wow! Never had that happen. The young lady at the cashier desk is also great with handling customers. So Potamkin your staff is doing a great job of providing the best customer service!
Jul 28, 2017
Thank you Willie Perez for great service
I brought my car in and had the pleasure of getting Willie as my advisor. Great customer service, professional, friendly and kept me informed about what was going on with the repairs. Had my car washed and vacuumed without asking me. My car is working so much better and glad to have brought it in to Potamkin Hyundai! Great customer service.
May 05, 2017
A costumer for seven years and three vehicles.
Good job. Undiscused price a little akward, I feel that they overcharged me, but it is hard to proof and discussed. Other than that, everything was satisfactory I paid and went on with my life.
Dec 31, 2016
Excellent Service!
Willie Perez and the whole Service Department Team are always amazing! I had an issue with my Santa Fe and not only did they fix the issue, but Willie also cleaned my vehile. I will not go to any other dealership, Potamkin Hyundai is the best!
Alfredo Sicre
Sales and Leasing Team Member
Nov 10, 2017
Excellent attention
this is the third time I lease a car in this dealer and as every time before the attention was perfect. It doesn't matter how many time I Had change my mind they just please me.
Oct 27, 2017
Highly Recommend
Great service for my second vehicle lease in 3 weeks time. Alfredo was very attentive for both cars and I highly recommend him to family and friends.
Oct 07, 2017
DEALER EXPERIENCE
BEST COSTUMER SERVICE, BEST EXPERIENCE, I AM SO HAPPY FOR MY PURCHASE. THE SALES REPRESENTATIVE WHO TOOK CARE OF ME WAS REALLY PROFESSIONAL AND NICE.
Sep 08, 2017
Tucson
Alfredo was great and definitely helped me to not stress the car leasing process . I would definitely recommend this dealer and the same sales person to friends and family of mine .
May 19, 2017
Excelente servicio
Alfredo Sicre ventas y Rey Gonzalez en Finanzas trabajaron conmigo y me dieron un excelente servicio. Realmente muy contento y satisfecho. Recomiendo esta agencia con confianza.
Hector Mota
General Sales Manager
Jun 02, 2020
Everything was fast and I was able to buy the vehicle I...
Everything was fast and I was able to buy the vehicle I wanted, very good service, Customer for 3 yrs, I hope to continue shopping in Potamkin
Apr 24, 2020
The best car dealership, the excellent attention from the...
The best car dealership, the excellent attention from the phone call offering services from Mr. Modesto Fernandez, passing through the General Manager, Credit Manager and all the staff.
Aug 28, 2019
The number one fraudulent company potamkin Hyundai
About 4 month ago I did a trade in for a new Tucson we did the process and gave the down payment and after the first month we receive a later from the loaner state ting that the negotiations didn’t go as plan because the finance personnel didn’t send the paystubs to the bank so the transaction was decline and they didn’t pay off my trade in like they had said and signed paper work saying that they were going to pay the bank for the trade in value ntn happened after 4month of contacting hector Mota his staff just kept on giving us the run around and they had sold my trade in to action and there proof of u go to the back of the building u could see how many cars that people trade in go straight to auction without even paying of the loan. After 4 moth they still can’t find my trade in this dealer is a joke and the staff too pls do not do business with this people or this dealer. Don’t recommend to even put foot in this dealer they all lie
Aug 27, 2019
fraud
Shady business from the sales to fiance personnels don't recommend to do any business with this dealer. Very shady place especialy the sales and fiance Francisco De La Terga Carlos Mangual Daniel Varacca Hector Mota
Feb 12, 2019
I went to Potamkin Hyundai | The worst experience
On Saturday, February 2, 2018, I went to Potamkin Hyundai because I had previously leased a car from there and purchased an Excess Wear & Tear Plan. When I changed my car to a different lease at Braman Hyundai I was told that I would be reimbursed for the Wear & Tear Plan from Potamkin. I waited several months and didn’t receive anything back and spoke to one of the dealers at Potamkin who told me that I needed to come by the dealership and speak to a finance member who would help me retrieve the reimbursement. I took the time out of my Saturday morning to drive to Miami Lakes Potamkin Hyundai, when I arrived I was told by one of the salesmen that none of the financers were available and to send him a picture of the old contract. I was quite upset because I had driven there after being told that everything would be taken care of so I spoke to one of the managers there, Hector Mota. I told him what had happened and that I was very upset, he told me that it was my problem that I was upset and to leave him a picture of the contract and that someone would get back to me on Monday and to have a nice day very rudely. He didn’t try helping me at all and was quite bad-mannered being that I was a customer who needed assistance. I left the office very upset. On Monday I sent the salesman who I had spoken to the copy of the contract and was later told that I wouldn’t be reimbursed because I hadn’t purchased anything which is not true and it is not what I had been told at Braman Hyundai when I leased the other car.
Franklin Arrufat
Service Advisor
May 24, 2020
The attention was excelent and the service the same and...
The attention was excelent and the service the same and fast. I didn't need to make an appointment to get the service to may car.
May 05, 2020
This dealership and it’s service department are the best...
This dealership and it’s service department are the best places I have and will continue to visit. They provide extraordinary customer service way above every other one I have visited.
Apr 11, 2020
The service was great and fast also professional, the...
The service was great and fast also professional, the cashier was friendly and helpful, it was an excellent experience, I recommend this dealer to other customers.
Apr 11, 2020
Service was fast and reliable Good customer service...
Service was fast and reliable Good customer service experience There was only one guys for oil change service but regardless the service time was really quick
Mar 29, 2020
I have been a customer for over 20 years. I have visited...
I have been a customer for over 20 years. I have visited this location on February 17th for an oil change and it would appear that my engine light came on whilst the mechanic was doing his diagnosis on the car and I was told there were some issues I waited for 3 1/2 hours for that oil change a d I was on my way.The mechanic just bypassed that light. So 2 days later my engine light came on and I could not get an appointment with you until 1 week later. Brought in the car and they swapped the spark plug and coil. Then 2 weeks later the light on again.My point is all of this inconvenience could have been avoided if this was taken care of on February 17th. Secondly, the music is ridiculously loud if you have to wait 3 to 4 hours in the waiting area. Something should be done about that moderation is the key. Mr. Franklin Arrafat took excellent care of me on this visit on March 27th. Hyundai upholds a very good reputation and when customers have to wait it should be a comfortable stay for that period. Hopefully you take my feedback to good use. My name is Usha & Anderson Mahatoo. Thank you and have a great day.
Pedro Curiel
Sales and Leasing Consultant
Aug 21, 2019
Thanks to Pedro Curiel Awesome service!!!!!
I have purchased cars before at other dealers and never had so such a great experience like this, Pedro Curiel is an excellent and professional sale person that really made me and my husband feel like family, the transaction went nice and smooth, no pressure at all, we left with our new car very happy, we will definitive recommend Potamkin Hyundai and of course Pedro Curiel.
Dec 21, 2017
very good
everything was good I do not have complain. A lot discussion about pricing both part have the deal I need more than 10000 miles a year i said can not do it
Dec 15, 2017
sonata 2018
everything is ok, Pedro was very nice> But all the process takes a long time. Pedro help us buy a lot of cars. He was really easy to work with
Dec 10, 2017
Good dealer
This is a good dealer with profesional staf and great communication skills and respect for the client. They explain everything until de details and answer all the questions given
Dec 07, 2017
My purchase review
Excellent attention by Pedro curiel, honest without pressure, my best experience buying a car, all the opposite of Doral Hyundai (cheats) I recommend that dealer and Pedro 100%, the whole business was as he said at not even a penny of difference , the financier offered me several services and made us feel like family with his sincerity . Thank you Pedro & Potamkin Hyundai
Pedro Dean
Sales and Leasing Consultant
Nov 15, 2017
"A pleasant experience."
The dealer's staff is friendly and attentive, they go out of their way to make feel welcomed and appreciated. Alexandra Velasquez is an excellent team player, along with Pedro Dean, Yasmany Hernandez, Anisley Valle, and Finance Manager Osman Mondragon Jr, the most passionate and outgoing-determined financial manager I've seen. Thank you all.
Nov 09, 2017
Amazing!
Pedro was amazing as usual. . This is the second car I have purchased from him. Amicable, aproachable and friendly demenour. Highly recommend him. Will send clients his way.
Oct 27, 2017
Best dealershp experience
Came with bad experience with another dealer and with Pedro Dean everything went extremely excellent very happy with his help very very very very happy.
Oct 27, 2017
Great dealer and experience
Excellent experience and great dealership near my house. Happy got maintenance for my lease term. Also, the staff on the dealer are excellent in performing their duties, they make sure you feel satified.
Omar Rodriguez
Finance Manager
Jun 02, 2020
Everything was fast and I was able to buy the vehicle I...
Everything was fast and I was able to buy the vehicle I wanted, very good service, Customer for 3 yrs, I hope to continue shopping in Potamkin
Apr 24, 2020
The best car dealership, the excellent attention from the...
The best car dealership, the excellent attention from the phone call offering services from Mr. Modesto Fernandez, passing through the General Manager, Credit Manager and all the staff.
Mar 26, 2020
Fue una atencion muy profesional y personalizada la que...
Fue una atencion muy profesional y personalizada la que recibimos del Sr. Francisco, el manager y el financista. Mi esposa y yo ;e deseamos muchos exito
Aug 21, 2019
Thanks to Pedro Curiel Awesome service!!!!!
I have purchased cars before at other dealers and never had so such a great experience like this, Pedro Curiel is an excellent and professional sale person that really made me and my husband feel like family, the transaction went nice and smooth, no pressure at all, we left with our new car very happy, we will definitive recommend Potamkin Hyundai and of course Pedro Curiel.
Julio Bonetti
Parts Manager
Feb 28, 2020
Sidney Josepha
Hyundai parts buy Verry good recomendation I'am a online buyer from outside USA I hed a direct response,great feedback and fast deal compliance, Julio Bonetti a professional partsmanager....
Sep 04, 2019
Parts
El peor servicio al cliente en todo Miami . Deberia pasar un curso de como atender las cuentas y los clientes . Tuvo la osadia de decirnos que si eramos tan buenos compradores pues que nos aconsejaba que nos buscaramos otro sitio donde comprar . The worst customer service in all of Miami. You should pass a course on how to deal with accounts and customers. He had the audacity to tell us that if we were such good buyers, he advised us to look for another place to buy.
Feb 16, 2018
Very good
A true young professional that did everything and more to accommodate us in our 3 Hyundai car. I was truly was surprised. Having sales pros like him are a asset.
Rodney Arias
Sales and Leasing Consultant
May 03, 2020
Great costumer service and awesome purchase! We...
Great costumer service and awesome purchase! We purchased the car that we really loved and they helped us I’m making it happen. Thank you!
Mar 08, 2020
Found Rodney and David terrific to work with. They were...
Found Rodney and David terrific to work with. They were attentive , patient and willing to work to my satisfaction.Too bad I am not in the market for another vehicle.
Gelson Gomez
Sales and Leasing Consultant
Jun 02, 2020
Everything was fast and I was able to buy the vehicle I...
Everything was fast and I was able to buy the vehicle I wanted, very good service, Customer for 3 yrs, I hope to continue shopping in Potamkin
Apr 23, 2020
Gelson was extremely patient with me and my concerns. He...
Gelson was extremely patient with me and my concerns. He helped me all the way to the end giving me great service and care. I highly recommend him.
Carlos Medina
Service Advisor
Apr 11, 2020
The service was great and fast also professional, the...
The service was great and fast also professional, the cashier was friendly and helpful, it was an excellent experience, I recommend this dealer to other customers.
Mar 03, 2020
Fast and friendly service. Knowledgeable technician and...
Fast and friendly service. Knowledgeable technician and easy to book appointments. I recommend this place for service. Prices are reasonable and you get a free car wash
Karina Nogueras
Service Advisor
Apr 11, 2020
The service was great and fast also professional, the...
The service was great and fast also professional, the cashier was friendly and helpful, it was an excellent experience, I recommend this dealer to other customers.
Mar 03, 2020
Fast and friendly service. Knowledgeable technician and...
Fast and friendly service. Knowledgeable technician and easy to book appointments. I recommend this place for service. Prices are reasonable and you get a free car wash
Santiago Serrano
Service Advisor
Apr 11, 2020
The service was great and fast also professional, the...
The service was great and fast also professional, the cashier was friendly and helpful, it was an excellent experience, I recommend this dealer to other customers.
Mar 06, 2020
Willie did great!!! Got my car in and out. Way better...
Willie did great!!! Got my car in and out. Way better service than Rick case. I will make sure I return to this dealership to service my car.
Alexander Tulin
Finance Manager
May 03, 2020
Great costumer service and awesome purchase! We...
Great costumer service and awesome purchase! We purchased the car that we really loved and they helped us I’m making it happen. Thank you!
Apr 23, 2020
Gelson was extremely patient with me and my concerns. He...
Gelson was extremely patient with me and my concerns. He helped me all the way to the end giving me great service and care. I highly recommend him.
Daniel Alvarez
Sales and Leasing Consultant
May 01, 2019
New Car
My wife and I bought our car back in November of 2018 and, Daniel Alvarez was our sales person he made us feel very comfortable with the hole process. and has been following up with me ever since and always letting me know that he's only a phone call away. Thank You Ciro Marrero
Lazaro Cordero
Service Technician
Apr 11, 2020
The service was great and fast also professional, the...
The service was great and fast also professional, the cashier was friendly and helpful, it was an excellent experience, I recommend this dealer to other customers.
Lazaro Lemos
Finance Manager
May 31, 2020
Fast and great service in the purchase of my new vehicle....
Fast and great service in the purchase of my new vehicle. Customer for 15 yrs always the best and very professional. Kenny and Madeline are awesome
Carlos Ortega
Sales and Leasing Consultant
Jun 05, 2019
The most professional service!Thanks Carlos Ortega.
The most professional service that I received was in this dealer, in Hialeah there are highly professional people, doing their job with excellence. I thanks Carlos Ortega for his attention, may God bless them and prosper in everything Potamkin! Yunia Ricardo
Kenny Vazquez
Vehicle Exchange Program Manager
May 31, 2020
Fast and great service in the purchase of my new vehicle....
Fast and great service in the purchase of my new vehicle. Customer for 15 yrs always the best and very professional. Kenny and Madeline are awesome
Kimberly Wendell
BDC Director
Nov 30, 2017
Bad experience partially saved by wonderful employee!
Potampkin has alot to do in order to succeed as Genesis retailer. Currently they are not up to par. Employee training, Genesis Knowledge and amenities to upper end clientele are lacking. The experience with Gm Mike Pena was unprofessional and completely unnecessary. He was deceitful and promised things that he later Wouldn't deliver . He even stopped answering text messages. Salesmen was inexperienced to sell this type of vehicle and nothing was explained regarding features,car highlights etc,as normally would be. Only assurance was in setting up Bluetooth. Had to return multiple times as finance and others weren't ready with paperwork. Even after contract signing had to return to dealer to resign as they needed to re date contracts. I must say the silver lining on this bad experience is the Business development manager ,Kimberly. She is professional, kind, great customer service skills and from the first contact which was very quick, she handled our situation and made things right with things that were owed to us. She is the reason I would consider returning to Potampkin for future leases. She is a great asset to the dealership and deserves recognition . Like is said in title she saved the experience. Although what happened can't be undone,she proved they can be amended by the right person.
David White
Director
Mar 08, 2020
Found Rodney and David terrific to work with. They were...
Found Rodney and David terrific to work with. They were attentive , patient and willing to work to my satisfaction.Too bad I am not in the market for another vehicle.
Manny Agosto
Sales and Leasing Consultant
Edwin Castillo
Sales Manager
Salvador Diaz
Sales and Leasing Consultant
Andy Leon
Sales and Leasing Consultant
Gian Franco Molina
Sales and Leasing Consultant
Ricardo Morantes
Sales and Leasing Consultant
Alberto Navarro
Sales and Leasing Consultant
